JOB TITLE: Testing Officer

Department: Operations / Technical Services

Reports To: Office Manager

Role Summary

The Testing Officer is responsible for inspecting, testing, and verifying the functionality, quality, and condition of all electronic products before they are displayed for sale or handed over to customers. This role ensures that every product leaving RAYCOM PLAZA meets the company’s quality standards, thereby protecting the brand’s reputation and enhancing customer satisfaction.

Key Responsibilities

1. Product Testing & Quality Assurance

• Conduct thorough testing of all incoming and outgoing electronic products (phones, laptops, appliances, accessories, etc.)

• Verify functionality, performance, and physical condition of items before display or delivery

• Identify defects, faults, or inconsistencies and escalate appropriately

2. Pre-Sale Verification

• Confirm that products meet RAYCOM’s quality standards before they are made available for customers

• Ensure accurate product specifications match what is being advertised or communicated to customers

3. Customer Assurance Support

• Assist sales staff in demonstrating product functionality to customers when required

• Provide technical clarification to customers regarding product usage and performance

4. Documentation & Reporting

• Maintain accurate records of tested products, including condition, faults, and approvals

• Prepare daily/weekly reports on product quality, defects identified, and resolved issues

5. Fault Management & Escalation

• Isolate faulty or substandard products and ensure they are not displayed or sold

• Liaise with management or suppliers regarding defective items

6. Compliance & Safety

• Ensure all testing procedures follow safety guidelines and company standards

• Handle products carefully to prevent damage during testing

KEY PERFORMANCE INDICATORS (KPIs)

• Accuracy of product testing (minimal customer complaints)

• Reduction in product returns due to faults

• Speed and efficiency of the testing process

• Quality of reporting and documentation

Required Skills & Competencies

• Basic technical knowledge of electronics and gadgets

• Strong attention to detail

• Problem-solving and fault detection skills

• Good communication and teamwork ability

• High level of integrity and accountability

Qualifications

• Minimum of OND / SSCE (Technical background is an added advantage)

• Prior experience in electronics testing, repair, or retail tech environment is preferred

Work Conditions

• On-site role within RAYCOM Outlet

• May require standing for extended periods

• Involves handling various electronic devices and appliances

Why This Role Matters at RAYCOM

The Testing Officer plays a critical role in ensuring that:

• Customers receive only verified, high-quality products

• The company maintains trust and credibility in the market

• Product-related complaints and returns are minimized

JOB TITLE: Sales Representative (Sales Person)

Department: Sales & Customer Experience

Reports To: Office Manager

Role Summary

The Sales Representative is responsible for driving revenue by actively engaging customers, understanding their needs, and recommending the right products. This role goes beyond attending to customers—it focuses on closing sales, building trust, and delivering an exceptional buying experience that keeps customers coming back.

Key Responsibilities

1. Customer Engagement & Sales Conversion

• Attend to walk-in customers promptly and professionally

• Identify customer needs and recommend suitable products

• Actively persuade and close sales to meet daily and monthly targets

2. Product Knowledge & Presentation

• Maintain strong knowledge of all products (phones, electronics, appliances, accessories, etc.)

• Clearly explain product features, benefits, and value to customers

• Demonstrate product usage where necessary

3. Sales Target Achievement

• Meet and exceed assigned sales targets

• Upsell and cross-sell products to maximize revenue per customer

• Follow up on interested customers to convert delayed decisions into sales

4. Customer Experience & Relationship Building

• Deliver a friendly, respectful, and engaging shopping experience

• Build trust and long-term relationships with customers

• Handle objections and concerns confidently

5. Store Support & Merchandising

• Ensure products are properly arranged and displayed

• Keep the sales environment clean, organized, and attractive

• Monitor stock levels and report shortages

6. Sales Reporting & Accountability

• Record daily sales activities accurately

• Provide feedback on customer preferences and market trends

• Report challenges affecting sales performance

Key Performance Indicators (KPIs)

• Daily / weekly / monthly sales targets achieved

• Conversion rate (number of customers attended vs sales made)

• Average transaction value (upselling effectiveness)

• Customer satisfaction and repeat patronage

Required Skills & Competencies

• Strong communication and persuasion skills

• Confidence in dealing with different types of customers

• Ability to handle objections and close sales

• Basic knowledge of electronics (or willingness to learn fast)

• Smart appearance and professional attitude

• High level of energy, honesty, and accountability

Qualifications

• Minimum of SSCE / OND

• Previous sales or retail experience is an added advantage

• Experience selling electronics or gadgets is highly preferred

Work Conditions

• On-site role at RAYCOM Outlet

• Requires standing and interacting with customers for extended periods

• Fast-paced retail environment

Why This Role Matters at RAYCOM

The Sales Representative is the face of the business and the driver of revenue. Your ability to connect with customers, build trust, and close sales directly impacts:

• Daily income of the business

• Customer satisfaction and loyalty

• Growth and reputation of RAYCOM RAYMOND VENTURES.

JOB TITLE: Cashier

Department: Finance/Front Desk Operations

Reports To: Office Manager

Role Summary

The Cashier is responsible for handling all customer payments, issuing receipts, and ensuring accurate financial transactions within RAYCOM Outlet. This role requires a high level of integrity, attention to detail, and professionalism, as it directly manages the company’s daily cash flow and customer payment experience.

Key Responsibilities

1. Payment Processing

• Receive and process payments via cash, transfer, POS, or other approved methods

• Issue receipts or proof of payment for every transaction

• Verify payment accuracy before completing transactions

2. Cash Handling & Accountability

• Maintain accurate records of all cash inflow and outflow

• Balance cash register at the beginning and end of each shift

• Ensure zero discrepancies between recorded and actual cash

3. Transaction Recording & Documentation

• Properly record all sales transactions in the system or logbook

• Maintain organized and up-to-date financial records

• Assist in preparing daily sales and cash reports

4. Customer Interaction

• Attend to customers politely during payment processes

• Answer basic billing or pricing inquiries

• Direct customers to appropriate staff when necessary

5. Fraud Prevention & Compliance

• Detect and report suspicious or fraudulent transactions

• Ensure all transactions follow company policies and procedures

• Safeguard company funds and payment instruments at all times

6. Coordination with Sales Team

• Confirm product pricing with sales staff before processing payments

• Ensure smooth communication between sales and payment points

• Support fast and efficient checkout experience

Key Performance Indicators (KPIs)

• Accuracy of daily cash balancing (zero or minimal discrepancies)

• Speed and efficiency of transaction processing

• Proper documentation and reporting of all payments

• Customer satisfaction at the point of payment

Required Skills & Competencies

• Strong numerical and calculation skills, and the ability to use POS machines

• High level of honesty and integrity

• Attention to detail and accuracy

• Good communication and interpersonal skills

• Ability to work under pressure in a busy environment

Qualifications

• Minimum of SSCE / OND

• Previous experience as a cashier or in a finance-related role is an advantage

• Basic knowledge of POS systems and payment processing

Work Conditions

• On-site role at RAYCOM

• Requires handling cash and financial documents daily

• May involve long hours during busy sales periods

Why This Role Matters at RAYCOM

The Cashier is the financial gatekeeper of the business. Your role ensures:

• Every transaction is accurate and accountable

• Customer trust is maintained at the point of payment

• The company’s revenue is properly tracked and secured

JOB TITLE: Customer Care Representative

Department: Marketing/Customer Experience

Reports To: Marketing Team Lead

Role Summary

The Customer Care Representative is responsible for managing customer interactions, resolving complaints, and ensuring every customer has a smooth and satisfying experience with RAYCOM. This role serves as the bridge between the customer and the business, ensuring concerns are handled quickly, professionally, and effectively.

Key Responsibilities

1. Customer Support & Inquiry Handling

• Attend to customer inquiries (in-store, phone, and online platforms)

• Provide accurate information about products, pricing, and services

• Guide customers to the right department or staff when necessary

2. Complaint Resolution

• Listen actively to customer complaints and concerns

• Resolve issues promptly or escalate when necessary

• Follow up with customers to ensure satisfaction

3. Customer Experience Management

• Ensure every customer interaction reflects professionalism and respect

• Create a welcoming and friendly environment for walk-in customers

• Turn dissatisfied customers into satisfied and loyal clients

4. After-Sales Support

• Handle product-related concerns after purchase

• Assist customers with returns, exchanges, swaps, and clarifications

• Work closely with the Testing Officer and Sales Team to resolve issues

5. Feedback Collection & Reporting

• Gather customer feedback and insights

• Report recurring complaints or trends to management

• Suggest improvements to enhance customer experience

6. Brand Representation

• Represent RAYCOM RAYMOND VENTURES with a positive and professional attitude

• Maintain composure even in difficult situations

• Uphold the company’s values and customer service standards

Key Performance Indicators (KPIs)

• Speed and effectiveness of complaint resolution

• Customer satisfaction and feedback ratings

• Number of resolved vs escalated issues

• Customer retention and repeat visits

Required Skills & Competencies

• Excellent communication and listening skills

• Strong problem-solving ability

• Emotional intelligence and patience

• Ability to stay calm under pressure

• Good interpersonal and conflict resolution skills

Qualifications

• Minimum of SSCE / OND

• Previous experience in customer service or retail is an advantage

• Basic knowledge of electronics is a plus

Work Conditions

• On-site role at our RAYCOM Outlet

• Requires constant interaction with customers

• Fast-paced environment with varying customer demands

Why This Role Matters at RAYCOM

The Customer Care Representative is the voice and emotional center of the business. Your role ensures:

• Customer complaints do not damage the brand

• Customers feel heard, respected, and valued

• One-time buyers become repeat customers and brand advocates

JOB TITLE: Human Resource (HR) Officer

Department: Administration/Human Resources

Reports To: General Manager

Role Summary

The Human Resource Officer is responsible for managing the people, structure, and culture of RAYCOM RAYMOND VENTURES. This role ensures the company recruits the right talent, maintains discipline, drives staff performance, and builds a productive work environment that supports business growth.

Key Responsibilities

1. Recruitment & Staffing

• Identify staffing needs and coordinate recruitment processes

• Screen, interview, and recommend suitable candidates

• Ensure only competent and reliable staff are hired

2. Staff Onboarding & Training

• Manage employee onboarding and orientation

• Develop and implement training programs to improve staff performance

• Ensure all staff understand company policies, roles, and expectations

3. Performance Management

• Monitor staff productivity and discipline

• Develop performance evaluation systems

• Work with department heads to improve underperforming staff

4. Policy Development & Enforcement

• Develop and implement HR policies and procedures

• Ensure staff comply with company rules and standards

• Handle disciplinary actions when necessary

5. Employee Relations

• Address staff complaints, conflicts, and workplace issues

• Promote a healthy and professional work environment

• Serve as a mediator between management and staff

6. Attendance & Payroll Support

• Monitor staff attendance, punctuality, and work schedules

• Support payroll processes with accurate staff records

• Maintain up-to-date employee documentation

7. Organizational Development

• Build systems that improve efficiency and accountability

• Help structure roles and responsibilities across departments

• Support management in scaling the business through people

Key Performance Indicators (KPIs)

• Quality of hires (staff performance and retention rate)

• Reduction in staff-related issues and conflicts

• Staff productivity and discipline levels

• Employee satisfaction and workplace stability

Required Skills & Competencies

• Strong leadership and people management skills

• Excellent communication and conflict resolution ability

• High level of integrity and confidentiality

• Organizational and administrative competence

• Problem-solving and decision-making skills

Qualifications

• Minimum of OND / HND /B.Sc in HR, Business Administration, or related field

• Previous HR or administrative experience is highly preferred

• Knowledge of basic labor laws and HR practices is an advantage

Work Conditions

• On-site role at RAYCOM

• Involves managing staff across multiple departments

• Requires discretion and professionalism at all times

Why This Role Matters at RAYCOM

The HR Officer is the engine driving the business's people system. Your role ensures:

• The right people are hired and retained

• Staff remain productive, disciplined, and aligned

• The company grows without internal chaos

JOB TITLE: Marketing Officer

Department: Marketing & Business Development

Reports To: Managing Director

Role Summary

The Marketing Officer is responsible for driving awareness, traffic, and sales for RAYCOM RAYMOND VENTURES through strategic marketing initiatives. This role focuses on content creation, digital marketing, promotions, and customer acquisition—ensuring the business remains visible, relevant, and competitive in the market.

Key Responsibilities

1. Content Creation & Social Media Marketing

• Plan, create, and publish engaging content across social media platforms (Instagram, Facebook, TikTok, YouTube)

• Execute viral content strategies (e.g., product showcases, customer reactions)

• Manage daily posting, engagement, and audience interaction

2. Customer Acquisition & Traffic Generation

• Develop campaigns that attract new customers to the store (online and offline)

• Drive foot traffic to RAYCOM Outlets through promotions and targeted outreach

• Identify and explore new marketing channels and opportunities

3. Campaign Planning & Execution

• Plan and execute promotional campaigns, discounts, and seasonal offers

• Collaborate with sales and operations teams to align marketing with business goals

• Monitor campaign performance and optimize for better results

4. Brand Positioning & Visibility

• Strengthen RAYCOM’s brand presence both online and offline

• Ensure consistent messaging and brand identity across all platforms

• Position RAYCOM as a trusted destination for electronics and household items

5. Market Research & Insights

• Analyze customer behavior, trends, and competitor activities

• Provide insights to improve product positioning and pricing strategies

• Track what content and campaigns perform best and replicate success

6. Partnerships & Promotions

• Build relationships with influencers, content creators, and local promoters

• Organize collaborations that increase brand exposure

• Execute on-ground marketing activities when necessary

Key Performance Indicators (KPIs)

• Growth in social media reach, engagement, and followers

• Increase in store foot traffic and customer inquiries

• Sales generated from marketing campaigns

• Content performance (views, shares, comments, retention rate)

Required Skills & Competencies

• Strong understanding of social media marketing and content strategy

• Creativity and ability to generate viral content ideas

• Basic video shooting and editing skills

• Data-driven mindset (ability to analyze and improve performance)

• Good communication and persuasion skills

Qualifications

• Minimum of OND / HND /B.Sc in Marketing, Business, or related field

• Experience in digital marketing or content creation is highly preferred

• Proven ability to grow a social media page or run campaigns is an advantage

Work Conditions

• On-site role at RAYCOM (with field and content creation activities)

• Requires frequent use of smartphones, social media tools, and editing apps

• Fast-paced, target-driven environment

Why This Role Matters at RAYCOM

The Marketing Officer is the growth driver of the business. Your role ensures:

• People know RAYCOM exists

• Customers are consistently coming in

• The brand stays ahead of competitors

JOB TITLE: Chief Auditor

Department: Audit/Finance & Compliance

Reports To: Managing Director / General Manager

Role Summary

The Chief Auditor is responsible for overseeing all financial and operational audits within RAYCOM RAYMOND VENTURES. This role ensures accuracy, transparency, and accountability across all departments by identifying financial discrepancies, preventing fraud, and strengthening internal control systems.

Key Responsibilities

1. Financial Auditing & Verification

• Conduct regular audits of daily sales, cash flow, and financial records

• Verify the accuracy of transactions handled by cashiers and sales staff

• Ensure all revenue is properly recorded and accounted for

2. Internal Control & Compliance

• Design and enforce internal control systems to prevent fraud and errors

• Ensure all departments comply with company financial policies

• Monitor adherence to operational procedures across the business

3. Inventory & Stock Auditing

• Perform routine checks on inventory to detect shortages, theft, or mismanagement

• Reconcile stock records with physical inventory

• Work with the store and sales teams to address discrepancies

4. Fraud Detection & Risk Management

• Investigate suspicious financial activities or irregularities

• Identify potential risks and recommend preventive measures

• Ensure strict accountability across all financial touchpoints

5. Reporting & Analysis

• Prepare detailed audit reports highlighting findings and recommendations

• Present insights to management for decision-making

• Track trends in financial performance and operational efficiency

6. Process Improvement

• Recommend systems and structures that improve transparency and efficiency

• Strengthen financial processes to reduce errors and losses

• Support management in building a scalable and accountable business structure

Key Performance Indicators (KPIs)

• Reduction in financial discrepancies and losses

• Accuracy of financial records and reporting

• Effectiveness of internal control systems

• Timeliness and quality of audit reports

Required Skills & Competencies

• Strong analytical and financial management skills

• High level of integrity and attention to detail

• Ability to detect inconsistencies and irregularities

• Knowledge of auditing principles and financial controls

• Strong reporting and documentation skills

Qualifications

• Minimum of HND /B.Sc in Accounting, Finance, or related field

• Professional certification (ICAN, ACCA, or equivalent) is an added advantage

• Proven experience in auditing, accounting, or financial management

Work Conditions

• On-site role with oversight across all departments and outlets

• Requires access to sensitive financial information

• High level of responsibility and accountability

Why This Role Matters at RAYCOM

The Chief Auditor is the guardian of the company’s financial integrity. Your role ensures:

• No revenue leakages

• Full transparency in operations

• Strong accountability across all staff

JOB TITLE: Auditor

Department: Audit/Finance & Compliance

Reports To: Chief Auditor

Role Summary

The Auditor is responsible for carrying out routine checks on financial transactions, inventory, and operational processes within RAYCOM RAYMOND VENTURES. This role ensures accuracy, detects discrepancies, and supports the enforcement of internal control systems to maintain accountability across the business.

Key Responsibilities

1. Daily Sales & Cash Verification

• Review and verify daily sales records from cashiers and sales staff

• Cross-check cash, transfers, and POS transactions for accuracy

• Report any discrepancies immediately

2. Inventory & Stock Checks

• Conduct regular physical stock counts

• Compare inventory records with actual stock levels

• Identify shortages, damages, or inconsistencies

3. Transaction Monitoring

• Monitor financial transactions to ensure proper documentation

• Confirm that all sales are recorded correctly

• Detect unusual or suspicious activities

4. Compliance Enforcement

• Ensure staff follow company policies and financial procedures

• Monitor adherence to pricing, discount, and sales guidelines

• Report any violations or irregular practices

5. Documentation & Reporting

• Maintain clear and accurate audit records

• Prepare daily and weekly audit reports

• Submit findings to the Chief Auditor for review

6. Support Investigations

• Assist in investigating financial discrepancies or operational issues

• Provide necessary data and evidence during audits

• Follow up on corrective actions

Key Performance Indicators (KPIs)

• Accuracy of audit reports

• Number of discrepancies identified and resolved

• Timeliness of reporting

• Compliance level across departments

Required Skills & Competencies

• Strong attention to detail

• Basic accounting and numerical skills

• Integrity and honesty

• Analytical and problem-solving ability

• Good record-keeping and reporting skills

Qualifications

• Minimum of OND / HND in Accounting, Finance, or related field

• Previous experience in auditing or accounting is an advantage

• Basic knowledge of financial systems and inventory management

Work Conditions

• On-site role at RAYCOM Outlets

• Involves movement across departments for checks and verification

• Requires handling sensitive financial and operational data

Why This Role Matters at RAYCOM

The Auditor ensures that:

• Daily operations remain transparent and accountable

• Financial errors and losses are quickly identified

• The business runs on accurate data and controlled processes

JOB TITLE: Accountant

Department: Finance & Accounts

Reports To: Chief Auditor / General Manager

Role Summary

The Accountant is responsible for managing and maintaining accurate financial records for RAYCOM RAYMOND VENTURES. This role ensures proper tracking of income, expenses, and overall financial performance, providing management with reliable data for decision-making and business growth.

Key Responsibilities

1. Financial Record Keeping

• Maintain accurate records of all financial transactions (sales, expenses, purchases, etc.)

• Ensure proper documentation and filing of financial data

• Update accounting records daily

2. Revenue & Expense Tracking

• Monitor all income streams and ensure they are properly recorded

• Track business expenses and ensure proper authorization

• Identify patterns in revenue and expenditure

3. Financial Reporting

• Prepare daily, weekly, and monthly financial reports

• Provide profit and loss summaries

• Present financial insights to management for decision-making

4. Cash Flow Management

• Monitor cash inflow and outflow

• Ensure sufficient liquidity for daily operations

• Advise management on financial planning and budgeting

5. Reconciliation

• Reconcile cash, bank transactions, and POS records

• Ensure consistency between financial records and actual balances

• Work closely with cashiers and auditors to resolve discrepancies

6. Budgeting & Financial Planning

• Assist in preparing budgets and financial forecasts

• Monitor budget performance and highlight variances

• Recommend cost-saving and efficiency improvements

7. Compliance & Tax Support

• Ensure compliance with financial regulations and company policies

• Assist in tax preparation and statutory financial obligations

• Maintain proper financial documentation for audits

Key Performance Indicators (KPIs)

• Accuracy of financial records and reports

• Timeliness of reporting

• Effective cash flow management

• Reduction in financial discrepancies

Required Skills & Competencies

• Strong accounting and numerical skills

• High attention to detail and accuracy

• Analytical and financial reporting skills

• Integrity and confidentiality

• Proficiency in basic accounting tools or software

Qualifications

• Minimum of HND / B.Sc in Accounting, Finance, or related field

• Professional certification (ICAN, ACCA, or equivalent) is an advantage

• Previous experience in accounting or finance roles is preferred

Work Conditions

• On-site role at RAYCOM

• Requires handling sensitive financial information

• Works closely with auditors, cashiers, and management

Why This Role Matters at RAYCOM

The Accountant ensures:

• Every naira is properly tracked

• The business understands its true financial position

• Management can make informed, data-driven decisions

JOB TITLE: Social Media Manager

Department: Marketing & Digital Media

Reports To: Digital Marketing Team Lead

Role Summary

The Social Media Manager is responsible for managing RAYCOM online presence across all social platforms. This role focuses on creating engaging content, growing audience reach, driving engagement, and converting online visibility into real-world traffic and sales.

Key Responsibilities

1. Content Planning & Creation

• Develop and execute a consistent content calendar

• Create engaging videos, posts, and stories tailored for each platform (Instagram, Facebook, TikTok, YouTube)

• Execute viral content formats

2. Platform Management

• Manage all social media accounts daily

• Ensure consistent posting and brand voice across platforms

• Optimize content for each platform’s algorithm and audience behavior

3. Engagement & Community Building

• Respond to comments, messages, and inquiries promptly

• Build and maintain an active and loyal online community

• Encourage conversations, feedback, and audience participation

4. Growth & Visibility Strategy

• Implement strategies to increase followers, reach, and engagement

• Identify and leverage trends, hashtags, and viral opportunities

• Collaborate with influencers and content creators

5. Performance Tracking & Optimization

• Monitor content performance (views, engagement, retention, shares)

• Analyze what works and replicate successful content patterns

• Adjust strategies based on data and audience behavior

6. Sales Support & Conversion

• Direct online inquiries to sales channels or in-store visits

• Promote offers, deals, and campaigns effectively

• Support marketing campaigns with strong digital execution

Key Performance Indicators (KPIs)

• Growth in followers and audience reach

• Engagement rate (likes, comments, shares, saves)

• Video performance (views, watch time, retention)

• Number of leads or customers generated from social media

Required Skills & Competencies

• Strong understanding of social media platforms and algorithms

• Creativity and the ability to produce viral content ideas

• Basic video shooting and editing skills (smartphone proficiency is key)

• Copywriting and storytelling ability

• Data analysis and performance tracking skills

Qualifications

• Minimum of OND / HND / B.Sc in Marketing, Media, or related field

• Proven experience managing social media pages

• Portfolio of content or past work is highly preferred

Work Conditions

• On-site role with frequent content creation activities

• Requires daily use of a smartphone, editing apps, and social media tools

• Fast-paced, performance-driven environment

Why This Role Matters at RAYCOM

The Social Media Manager is the digital voice and visibility engine of the business. Your role ensures:

• RAYCOM stays top-of-mind in the market

• Content consistently attracts attention and engagement

• Online presence translates into real customer traffic and sales

JOB TITLE: Inventory Officer

Department: Inventory/Store Operations

Reports To: Chief Auditor

Role Summary

The Inventory Officer is responsible for managing, tracking, and controlling all stock within RAYCOM. This role ensures accurate inventory records, proper stock handling, and availability of products while minimizing losses, damages, and discrepancies.

Key Responsibilities

1. Stock Management & Control

• Maintain accurate records of all incoming and outgoing stock

• Monitor stock levels and ensure the availability of fast-moving items

• Prevent stock shortages and overstocking

2. Inventory Recording & Updates

• Record all stock transactions (purchases, sales, transfers)

• Update inventory systems or logbooks in real-time

• Ensure proper labeling and categorization of products

3. Stock Receiving & Verification

• Inspect and verify all incoming goods against purchase records

• Confirm quantity, quality, and condition of products

• Report any discrepancies or damages immediately

4. Stock Auditing & Reconciliation

• Conduct routine stock counts (daily, weekly, monthly)

• Reconcile physical stock with recorded inventory

• Work with auditors to resolve discrepancies

5. Loss Prevention & Accountability

• Monitor stock movement to prevent theft, loss, or misplacement

• Ensure proper storage and handling of products

• Report suspicious activities or irregularities

6. Coordination with Sales & Operations

• Provide sales team with accurate stock information

• Ensure fast-moving items are always available for customers

• Communicate low-stock alerts to management for restocking

Key Performance Indicators (KPIs)

• Accuracy of inventory records

• Reduction in stock discrepancies and losses

• Timeliness of stock updates

• Availability of products (minimal stock-outs)

Required Skills & Competencies

• Strong attention to detail

• Organizational and record-keeping skills

• Basic numerical and inventory management skills

• Integrity and accountability

• Ability to work systematically and under pressure

Qualifications

• Minimum of OND / HND in Business, Accounting, or related field

• Previous experience in inventory or store management is an advantage

• Basic knowledge of inventory systems or tools is preferred

Work Conditions

• On-site role within RAYCOM

• Involves handling and organizing stock regularly

• Requires movement within the store and storage areas

Why This Role Matters at RAYCOM

The Inventory Officer ensures:

• Products are always available when customers need them

• The business does not lose money through poor stock control

• Operations run smoothly with accurate stock data

JOB TITLE: Office Manager

Department: Administration/Operations

Reports To: General Manager

Role Summary

The Office Manager oversees the daily administrative and operational activities of RAYCOM Outlets. This role ensures smooth coordination between departments, proper office organization, staff supervision, and efficient workflow across the entire business.

Key Responsibilities

1. Office Administration & Coordination

• Oversee daily office operations and ensure smooth workflow

• Coordinate communication between departments (Sales, Accounts, HR, Inventory, etc.)

• Ensure office systems and processes are properly followed

2. Staff Supervision & Support

• Supervise administrative staff and support teams

• Ensure staff attendance, punctuality, and discipline

• Assist management in enforcing workplace policies

3. Documentation & Record Management

• Maintain accurate office records, reports, and files

• Ensure proper documentation of internal communications and approvals

• Organize and secure confidential company information

4. Communication Management

• Handle internal and external communications on behalf of management

• Respond to emails, inquiries, and official correspondence

• Ensure clear communication flow across departments

5. Operational Support

• Assist in planning and executing daily business operations

• Coordinate logistics for meetings, events, and internal activities

• Support management in implementing business strategies

6. Office Efficiency & Problem Solving

• Identify operational bottlenecks and recommend improvements

• Ensure office supplies and resources are properly managed

• Resolve minor administrative or operational issues quickly

Key Performance Indicators (KPIs)

• Efficiency of office operations and coordination

• Accuracy and organization of documentation

• Staff compliance with administrative procedures

• Speed and effectiveness of internal communication

Required Skills & Competencies

• Strong organizational and leadership skills

• Excellent communication and coordination ability

• Problem-solving and decision-making skills

• Attention to detail and multitasking ability

• Ability to manage people and processes effectively

Qualifications

• Minimum of HND / B.Sc in Business Administration, Management, or related field

• Previous experience in office administration or supervisory roles is an advantage

• Strong computer and documentation skills

Work Conditions

• On-site role at RAYCOM

• Works closely with all departments and management

• Requires multitasking in a fast-paced environment

Why This Role Matters at RAYCOM

The Office Manager ensures:

• The entire business runs smoothly daily

• Communication gaps between departments are eliminated

• Operations remain structured, disciplined, and efficient